Dashboard Overview

Company statistics and active tickets at a glance.

Total Tickets

0

In Progress

0

Hrs Logged Today

0

Critical Priority

0

Active Tickets Queue

View Kanban Board
ID Ticket Date Opened Assignee Priority Status
EC

Welcome, Emma

Senior Support Engineer

Daily Deliverables Logger

Select what you worked on today to automatically generate logs. Minimize your typing effort by checking boxes.

My Active Tickets

Include Columns:

To Do

0

In Progress

0

Waiting Customer Input

0

On Hold

0

Closed

0
Total Hours Logged
0.0h
For selected period
Hours Breakdown per User

Logged Deliverables Feed

Timeframe:
to
Quick Presets:

Audit Log & Record Search

Configure your desired keywords, timeframe, or category filters above, then click Execute Search to retrieve audit records.

Knowledge Base & SOP Library

Contract-specific standard operating procedures, quick-resolution steps, and team troubleshooting guides.

Browse:

User Roles & Responsibilities Planner

Select a user to modify their role, title, and the customized responsibilities checklist displayed on their personal portal.

Active
Disable / Lock Account

Instantly reset or override this team member's account password.

Assign this team member to specific contracts. Toggling a contract will copy/remove their user account to/from that contract's database.

Control administrative permissions and visibility access for this user.

Enable Daily Deliverables Logger & Activity Hours
View Other Users' Daily Deliverables (Audit Logs)
Access Admin Operations Center
Manage Activity Logging Templates
Manage Team Focus Duties & Permissions
Assign / Reassign Tickets to Users

Manage individual checklist items. Toggle activation checkbox to show or hide items on the user's portal.

Select which activity options this user is allowed to log. If none are selected, all options will be available.

Quick Logging Activity Options

Add or remove the standard activity templates that users can check when logging daily hours. Keeps logging fast and consistent.

Add New Team Member

Create a new Admin or User account. New members can be selected in the headers and tickets.

Defaults to name@domainetechnologies.com if empty
Defaults to domaine123 if empty

Create New Contract Vehicle

Create a new contract vehicle database environment. Note: Contract ID must be lowercase, alphanumeric, with no spaces (e.g. spacex).

Active Contract Registry

ID Contract Name Prefix Theme Color Sound Deliverables Security Notice Actions

Broadcast System Announcement

Publish a critical notification or directive. This note will display at the top of the dashboard and portals for all contract users in real-time. Clear the note to restore the default brand scrolling ticker.

Default Ticker Message Settings

Customize the default scrolling brand text that appears across the top ticker when no high-priority alert is active.

Automated Email Notifications (Resend API)

Configure your Resend API credentials to automatically send closure notification emails to customers when tickets are completed.

Enable Automatic Email Notifications on Ticket Closure
Your API key from your Resend.com dashboard.

Test Resend Email Dispatch

Google Gemini AI Integration Settings

Configure AI assistance settings for SOP auto-formatting, draft resolutions, and smart workflows.

Enable AI Helper Features (SOP Auto-Formatting)
Get your free API key at Google AI Studio. Free tier includes 1,500 requests/day.

Customer Satisfaction (CSAT) Metrics

Client satisfaction ratings and feedback collected via support portal resolution links and email feedback loops.